Terms of service

1. General provisions
These Terms govern the use of the online store murmarket.md and the purchase of goods through it.
Seller: S.R.L. MURMARKET ULTRA, IDNO 1025600072461.
Buyer — the person who places an order.
The relations are governed by the legislation of the Republic of Moldova, in particular Law No. 284/2004 and Law No. 105/2003.

2. Conclusion of the contract
Product information on the website constitutes an invitation to make offers. By placing an order you make an offer to purchase.
The contract is considered concluded upon order confirmation.
By placing an order you confirm that you have read these Terms, the Shipping Policy and the Refund Policy.

3. Prices and payment
All prices are in Moldovan lei (MDL) and include VAT (where applicable).
Payment methods:

• bank card online (Visa, Mastercard);
• Paynet payment system;
• cash to the courier upon delivery.
  Online payments are processed via 3-D Secure. Card data is not stored on our servers.

4. Delivery
Delivery times, costs and procedures are described in the Shipping Policy.

5. Returns and cancellation
The procedure is described in the Refund Policy. Main conditions:

• the order can be cancelled before handover to the courier with a full refund;
• products of proper quality can be returned within 14 days of receipt;
• non-conforming products are subject to return or replacement;
• money is refunded via the same payment method.

6. Personal data
Personal data is processed in accordance with the Privacy Policy and Law No. 195/2024.

7. Customer account
You are responsible for the security of your account credentials. In case of suspected unauthorized access, contact mmurmarket@gmail.com.

8. Intellectual property
Website materials are protected. Use without written consent is prohibited.

9. Liability
We are responsible for the product’s conformity with the description. In case of a technical error we will contact you to confirm or cancel the order.

10. Changes to the Terms
The current version is published on this page. Changes do not apply to already confirmed orders.

11. Dispute resolution
Claims should be sent to mmurmarket@gmail.com or to MD-2038, Chișinău, Botanica, str. Trandafirilor, 9/1,

12. Seller details
S.R.L. MURMARKET ULTRA
IDNO: 1025600072461
Address: MD-2038, Chișinău, Botanica, str. Trandafirilor, 9/1,
Phone: +373 78 544 688
E-mail: mmurmarket@gmail.com
Administrator: Tcaci Nicolai